Terms of service

TERMS OF USE. GENERAL PROVISIONS.

SIA "Meža mēbeles",

registration No 44103109166,

VAT registration No. LV44103109166,

legal address: "Grebi", Druviena parish, Gulbene district, LV-4426

actual address: "Grebi", Druviena parish, Gulbene district, LV-4426

E-mail address: hello@kisskiss.lv

(hereinafter - the Seller) the terms of use of the online store www.kisskiss.lv (hereinafter - the Terms) apply to every visitor and user of the website www.kisskiss.lv (hereinafter - the Website) (hereinafter - the Customer) regardless of whether or not the Customer purchases the goods available on the Seller's website (hereinafter - the Goods).

The Customer confirms that he has the right to register and purchase the Goods on the Seller's website in accordance with these Terms and confirms that the Customer is not in any way related to money laundering or terrorist financing, and the Customer's funds are not directly or indirectly obtained as a result of a criminal offense or related to the financing of terrorism or the attempted criminal offense.

The Customer is not entitled to order the Goods on the website if the Customer has not read the Terms or does not agree with them. If the Customer does not agree with the Terms or any part thereof, he/she is not entitled to visit and use the website and order the Goods on the website. If the Customer visits the website, places an order for the Goods and pays for them, it is considered that the Customer has read the Terms and fully agrees to them. 

The Seller has the right to suspend or terminate the provision of the Order of Goods if the Customer's non-compliance with the Terms of the Website is established.

The mutual relations between the Seller and the Customer are determined by these Terms, the laws and regulations of the Republic of Latvia, in relation to consumers, the Consumer Rights Protection Law and the Cabinet of Ministers Regulation No. 255 of 20 May 2014 "Regulations on Distance Contracts". Issues that are not stipulated in these Terms and Conditions shall be resolved in accordance with the laws and regulations of the Republic of Latvia.

These Terms are available to the Customer on the Seller's website. The Client has the right to request and receive the Terms also in writing. When shopping on the Seller's website, the Customer is subject to the Terms in the version in force at the time of ordering the Goods, therefore the Customer must familiarize himself with the Terms and Conditions each time he makes a purchase. The Seller is entitled at any time to unilaterally amend the content of the Website and the Terms in accordance with the applicable laws and regulations, notifying the Customer of the relevant amendments by publishing updated Terms on the Seller's website.

PLACING AN ORDER FOR GOODS AND THE PROCEDURE FOR PAYING FOR GOODS

The prices of all Goods placed on the website are indicated in EUR currency and include taxes provided for in the regulatory enactments of the Republic of Latvia. In addition, the Customer shall bear the costs of delivery of the Goods. The moment of payment of the Goods is considered to be the date when the money is received in the www.kisskiss.lv store's account in the Shopify environment or in the Seller's bank account.

The customer selects the desired product, adds it to the shopping cart and, when ready to pay for the purchase, goes to the shopping cart. The client fills in the required fields and makes the payment, choosing the most suitable payment method from the offered. After payment, the Customer will receive a message about the order placed in his e-mail. If the Customer does not receive a confirmation email, then the order is not accepted. The seller, in turn, receives a notification about a new order and begins the preparation and shipment of the product. Order picking is started at the moment when the money is credited to the Seller's account or the website www.kisskiss.lv administration page shows that payment for the order has been received.

When placing an order, the Customer undertakes to provide accurate information, i.e. name, surname, delivery address and his/her contact information. The Customer undertakes to inform the Seller of any changes no later than within 24 hours from the moment of receipt of the order confirmation by writing an e-mail to hello@kisskiss.lv the Customer is responsible for the correct presentation of the data, otherwise the delivery of the Product is not guaranteed. Ordering the Product shall be considered as an offer by the Customer to the Seller to conclude this Distance Agreement for the delivery of the ordered Product and for the Customer's consent to purchase the ordered Product at the specified price. Personal data related to the delivery of goods are not transferred to a third party, except for the cases specified in the Privacy Policy.

ORDER FULFILLMENT TIME AND DELIVERY

The Customer can place orders 24 hours a day, but the Seller carries out the picking of orders: on weekdays from noon. From 9.00 to 17.00, on Saturdays, Sundays, there is no bundling.

The order execution time is 1 (one) to 4 (four) working days, starting from the next working day after payment for the order of the Goods. The Customer shall pay for the shipping costs and the Goods together, prior to receipt of the confirmation and delivery of the Goods from the Seller. The delivery price is included in the invoice. When the order of the Goods is prepared for shipment, the Customer receives an e-mail informing them that the order of the Goods has been handed over for delivery. Delivery is carried out on weekdays, except for official public holidays of the Republic of Latvia.

Delivery of goods may take 1 (one) to 3 (three) working days, starting from the next working day after the execution of the order for goods, when the order for goods is handed over for delivery. The term of delivery of the Goods does not directly depend on the Seller, taking into account that the term of delivery of the Goods may be affected by the chosen method of delivery of the Goods, the region and address of delivery, as well as the working hours of the respective delivery service that ensures the delivery of the order of the Goods. You can get acquainted with the terms of delivery of the Goods in more detail: https://www.dpd.com/lv/lv/

The Order is delivered to the Customer or to the person indicated in the Order of Goods as the recipient of this Order of Goods to the address indicated as the address of receipt of the Goods. For each Order, a parcel tracking code is created, which the Customer receives to his/her e-mail specified in the Order at the moment when the Order is prepared for sending.

In cases where the Product has not been delivered to the Customer due to its loss due to the fault of the employees of the postal (courier) service, the Seller shall reimburse the Customer for the value of the paid Goods and delivery only after the Seller has received a certificate of loss or compensation from the postal service.

The Seller shall not be liable for the delay in delivery of the Goods due to the fault of the selected supplier by failing to deliver the Goods on time. If the Customer has not received his order within 30 days from the date of dispatch, he shall inform the Seller of this fact by sending information by e-mail hello@kisskiss.lv indicating the number and date of his purchase, and the parties agree on an additional term for the delivery of the Goods. The Customer has the right to unilaterally terminate the contract if: (a) the Seller has refused to deliver the product; (b) the delivery within the specified time limit is considered relevant in the context of the nature of the contract concluded; (c) the Customer has informed the Seller prior to entering into the contract that delivery within the time limit specified in the contract is essential; (d) Goods shall not be delivered within the additional period. If the Customer has unilaterally withdrawn from the contract due to the Seller's failure to deliver within the time limit, the Seller is obliged to refund to the Customer all amounts of money paid by the Customer under the contract without undue delay.

The Agreement enters into force when the Customer has paid for the ordered product and when the funds have entered the Seller's bank account or a notification about a paid order has appeared in the administrative section of the store www.kisskiss.lv.

This Agreement is in accordance with the laws and regulations of the Republic of Latvia. Customer. certifies that he has read the provisions of this Agreement and undertakes to comply with and comply with them.

The goods of SIA "Meža mēbeles" can be purchased and ordered within the European Union. The average delivery time is 2 to 4 working days within Latvia, but the Seller reserves the right to deliver the Product within 2 (two) calendar weeks, as delivery terms may change depending on the availability of the Product in the warehouse. The average delivery time outside Latvia is 5 to 14 working days, but the Seller reserves the right to deliver the Product within 4 (four) calendar weeks, as delivery terms may vary depending on the availability of the Product in the warehouse.

For more information on what a distance contract and right of withdrawal is, the Client can get acquainted at: http://www.ptac.gov.lv 

The Customer is informed that the Seller has the right to unilaterally change the terms of this Agreement at any time.

RETURN OR EXCHANGE OF GOODS

The right of withdrawal and the consequences of exercising the right of withdrawal.

The Customer has the right to refuse the ordered Product within 14 days after receiving it. The period of exercising the right of withdrawal will expire after 14 days from the date of receipt of the Product. If the expiry of the time period is on a holiday officially established in the State, the right of withdrawal shall be exercised until the working day following the expiry date of the said time period (inclusive). In order to exercise the right of withdrawal, the Customer must inform the Seller of the decision to withdraw from the concluded contract by an unambiguous statement (for example, by sending a notice on the exercise of the right of withdrawal by post or e-mail). The Customer can use the sample withdrawal form of the Seller, but this is not mandatory. In order for the term of the right of withdrawal to be observed, it is sufficient for the Customer to send a notice on the exercise of the right of withdrawal before the expiration of the period of the right of withdrawal.

If the Customer withdraws from the contract, the Seller will refund to the Customer all payments received from the Customer, excluding delivery costs, without undue delay and in any case not later than within 14 days from the day when the Seller was informed of the Customer's decision to withdraw from the contract. The refund will be made using the same means of payment as the Customer used for the original transaction, unless the Customer has expressly agreed to do otherwise. In any case, no additional fees will be charged to the Customer in connection with such refund. The Seller is entitled to withhold the refund until the moment when the Seller has received the Goods back or when the Customer has submitted a confirmation that the Goods have been sent back to the Seller, depending on which action is performed earlier.

The Customer must return the Goods or hand them over to the Seller at its actual address (warehouse): "Grebi", Druviena parish, Gulbene district, LV-4426, without undue delay and in any case not later than within 14 days from the day when the Customer has notified the Seller of his decision to withdraw from the contract. The deadline will be met if the Customer returns the Goods before the expiry of the 14-day period. It is important that the Product has preserved its external appearance, its original packaging and is not damaged. The Customer is responsible for the decrease in the value of the Goods if the Goods are used for purposes other than for checking the Product and determining its characteristics (the Customer has the right to check the characteristics of the Product to the extent that it would be possible to do this in a regular store).By exercising the right of withdrawal, the Customer is responsible for the use of the Product that exceeds that intended for the purpose of checking the Product, for the use of the Product during the period of exercising the right of withdrawal, which is incompatible with the principle of good faith, as well as for the decrease in the value, quality and safety of the Product.

The customer may not exercise the right of withdrawal if goods are delivered, which are made according to the consumer's instructions or are irreplaceable items, or cannot be returned by their nature, or are perishable or quickly usable; as well as in other cases provided for by law.

Return of the Product if the Product does not comply with the terms of the contract

The Customer, who is a consumer and has used the Goods for household purposes, is entitled, in accordance with the procedures of Section 28 of the Consumer Rights Protection Law, to submit a claim to the Seller regarding the non-conformity of the Product with the terms of the contract within two years from the date of purchase of the Product. The Customer shall submit a written claim application to the Seller within two months from the day of discovering the non-conformity of the Product with the terms of the contract. The day of purchase of the Product shall be considered to be the day when the Seller has handed over and the Customer has accepted the relevant Product (the fact that the Customer has received the Product is confirmed by receiving the ordered Product from the courier). If the Customer chooses to receive the money paid back, it will be transferred to the account from which the purchase was made immediately, but no later than within 30 working days after receiving the Product back to the Seller.

PRICE OF GOODS

The Goods are sold to the Customer at the prices that are in force at the time of placing the order for the Goods. The Seller reserves the right to change the price of the Goods, set a special price for the Goods, as well as organize marketing activities.

INTELLECTUAL PROPERTY

The content of the Site (graphics, textual information, videos, button icons, data aggregations, software and its layout) is the property of the Seller. It is protected by the laws and regulations of the Republic of Latvia and other international laws relating to the protection of intellectual property. Reproduction and copying of the content of the site is allowed only for personal use. Republishing and copying the content of the Site for other purposes without the written permission of the Seller is prohibited.

DISPUTE RESOLUTION

If a dispute has arisen between the Seller and the Client, the parties shall endeavour to resolve them through negotiations. In case the Customer has complaints, the Customer has the right to submit them directly to the Seller by sending the complaint by mail to the actual address of the Seller or sending it to the Seller's e-mail address. In the event that the Customer is not satisfied with the answer provided by the Seller, then the Customer, which is:

The consumer is entitled to turn to:

(a) the Consumer Rights Protection Centre, or

(b) an out-of-court consumer dispute resolution (www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze), if one has been established in the relevant field, or

(c) in the Consumer Dispute Resolution Commission, if the assistance provided to the Customer in resolving the dispute at the Consumer Rights Protection Centre has not ensured a result and it is possible to convene the Consumer Dispute Resolution Commission for the examination of the dispute in the relevant field; or

(d) apply to the court of the Republic of Latvia in accordance with the applicable laws and regulations of the Republic of Latvia; or

(e) resolve the dispute online (on the ODR platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=LV);

a legal person or a natural person who performs economic activity and does not use the Goods for household needs is entitled to apply to the court of the Republic of Latvia in accordance with the applicable laws and regulations of the Republic of Latvia.

FORCE MAJEURE

The Seller shall not be liable for non-fulfilment of the order and non-fulfilment of other obligations if force majeure circumstances have arisen – non-fulfillment of obligations by third parties, a national emergency, terrorism or its threat, environmental and climate disasters.